When Orders Are Shipped

Flower assortments, stems, and foliage ship Monday to Thursday, holidays excepted

Order in advance. Flowers take time to harvest, clean and pack.

Orchid plants ship Monday’s only. Monday holidays will get Tuesday shipping

Leis, loose orchids and gift baskets ship Monday to Saturday

Gift baskets can ship Monday through Saturday.

Gift baskets for delivery to hotels in Waikiki can be delivered any day.

Last minute orders (fewer than three days in advance) are subject to substitutions and delays beyond the requested delivery date.

How Orders Are Shipped

Basic information:

  • We use FedEx 2 Day (ES)  most of the time. This is two business days not counting the order date. We will ship a day early if there is time in case of a FedEx delay. Not all locations have Saturday delivery. Hawaii overnight. Most Hawaii locations do not have Saturday delivery.
  • These are business days, not counting weekends or holidays or the date the order is placed.

Shipping Problems

  • We insure packages against damage in shipment. Let us know within one day of any damage. Send us a pic if possible, We will file the claim on your behalf and FedEx has the final say.
  • Fragrant leis are not guaranteed with 2 or more day ship times. In most cases they are fine. The product page will say if it is a fragrant lei.
  • Gave us the wrong address? There is a $30 charge we have to collect and pay FedEx. We can send you a PayPal invoice since we don’t keep your credit card.. We will ask FedEx to withhold delivery until the FedEx charge is paid.
  • FedEx does not deliver or move packages on major holidays. During high volume weeks such as Christmas or Mother’s Day FedEx will not guarantee on time delivery and packages may be a day late.
  • We will email a tracking number after pickup. Check your spam or promotional folder if you don’t see it.
  • We do not ship outside of the US. Gift baskets can be sent to APO addresses by US Mail.

Alaska Shipments

FedEx charges to Alaska are higher than other states.  For this reason we have to add a shipping surcharge to Alaska zip codes.  This $20.00 charge will be shown when you check out.  Also, note that Economy Shipping to Juneau is 3 days, not 2 as for other locations.  Ship times to native villages may also be a day longer.  Contact us with the zip code and we will check with FedEx and let you know.

If you have any questions about shipping, or would like assistance with your order, contact us or call (808) 934-7295

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