FAQ
Frequently Asked Questions
How will my order be shipped?
When will it arrive?
Can I schedule it to arrive on a specific date?
How far in advance should I place my order?
I am having a wedding, when should I schedule my arrival date?
It says to have my shipment arrive the day BEFORE I actually need it, why?
How long will my flowers last?
How long will my leis last?
How do I care for my flowers or lei?
What is "insulate" and do I need this?
Will I have to sign for my delivery?
Why do you not ship maile to California?
Can you ship plumeria leis?
Can you ship ginger leis?
Can you ship pikake leis?
What about any other fragrant leis?
Will my flowers arrive pre-arranged?
Will my flowers come in a vase?
What exactly will be in my fresh flower package?
What exactly will be in my Hawaiian lei package?
Do you have large quantity discounts?
What is a coupon code and how do I get one?
| Frequently asked questions - and answers |
Q. How will my order be shipped?
A. We use FedEx for all of our shipments. For more info, see
shipping info
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Q. When will it arrive?
A. You can schedule the shipment to arrive exactly when you would like, just see our shipping
delivery chart. Please allow at least one business day between placing your order and the day it must ship.
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Q. Can I schedule it to arrive on a specific date?
A. Yes. You will be prompted to choose a desired arrival date when you check out of the shopping cart online.
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Q. How far in advance should I place my order?
A. You can place your order any time. We appreciate having orders a week or more in advance.
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Q. I am having a wedding, when should I schedule my arrival date?
A. It is safest to schedule your important delivery for the business day before you will need to use it. Example, if your wedding is on a Sunday, schedule the delivery for the Friday before your wedding.
All of our tropical flowers and Hawaiian leis will survive the extra day and they will look nicer if they can rest out of the box overnight before you will use them.
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Q. It says to have my shipment arrive the day BEFORE I actually need it, why?
A. This is to be absolutely certain that you have your flowers or leis for your important event. If they are scheduled to arrive on the same day that you were planning to use them, there is a higher risk of not having them in time in the event of unforeseen shipping delays or other delays.
Additionally, your fresh flowers or leis willl look better the day after they arrive, since they will have time to rest outside of the shipping box.
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Q. How long will my flowers last?
A. Tropical flowers last far longer than other flowers. Depending on the type of flower, most tropical flowers will last for 3 to 4 weeks with proper care. Anthuriums last the longest, and gingers have the shortest life span at about 7-10 days.
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Q. How long will my leis last?
A. Our Hawaiian leis are made on the same day we ship them. With proper care, they will last for about 5-7 days before showing any noticeable bruising or wilting.
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Q. How do I care for my flowers or lei?
A. Care instructions are included in your shipment. Basically, flowers should be unpacked, stems trimmed, and placed in a vase. Hawaiian leis should be unpacked, misted, gently sealed in a plastic bag, and placed in the fridge until use.
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Q. What is "insulation" and do I need this?
A. In the winter months, your flowers may need a foam wrap insulation to keep the flowers from freezing in transit. This is only needed for fresh flower or lei shipments with destinations outside of Hawaii. In hot weather, we will add wrapped ice to help keep your leis cool. The cost is $5.00 per shipment, so you need only choose it for one item and the entire shipment will be insulated.
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Q. Will I have to sign for my delivery?
A. Yes. FedEx requires a signature for delivery. If there is no one available to sign for the package, they will take it back to the station and attempt redelivery the next business day.
If no one will be home, we recommend the package be sent to a work address or a relative or neighbor who will be home. You can also request that the package be left without a signature, but we highly advise against this and we will not be able to insure the package for any damage that may occur while the package is left unattended. Additionally, the delivery will be left to the discretion of the FedEx carrier, who will not leave the package if they think it may become damaged or stolen.
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Q. Why do you not ship maile leis or protea baskets to California?
A. There are no restrictions on shipping maile leis to California but agriculture inspection procedures there have become increasingly intrusive and have unduly delayed previous shipments. Since we cannot guarantee your maile will arrive on time in California we regretfully have decided to discontinue shipping maile there. A perfect alternative is a ti leaf lei in maile style which will not be delayed by inspectors. Our protea baskets and wreaths have had similar experiences.
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Q. Can you ship plumeria leis?
A. No. Plumeria are far too fragile and will arrive brown and wilted if shipped overnight.
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Q. Can you ship ginger leis?
A. No. Ginger is far too fragile and will arrive brown and wilted if shipped overnight.
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Q. Can you ship pikake leis?
A. No. Pikake is far too fragile and will arrive brown and wilted if shipped overnight.
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Q. What about any other fragrant leis?
A. We can ship tuberose mixed with orchids by special request. We will try to mix the tuberose in so that the fragrance is there but the flowers are not a focal point. Please be advised however that even though tuberose is more hardy than any other fragrant lei flower, it is still very fragile and we will not guarantee the condition upon arrival. Like all fragrant flowers, tuberose smells so good to attract insects for pollination right away because as soon as it blooms the flower is dying. It will be brown within a couple days.
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Q. Will my flowers arrive pre-arranged?
A. No. They can not be shipped pre-arranged, because the arrangement will fall over in shipment. The blossoms will be protected with tissue and newspaper packing. They will include arrangement instructions and full-color pictures of sample arrangement styles.
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Q. Will my flowers come in a vase?
A. Vases are not typically included in shipment, because of the weight of the vase and the added cost of shipping. We have a plastic vase available for $10.00 when you order. The vase will hold 6 to 12 stems.
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Q. What exactly will be in my fresh flower package?
A. Your gift note (if any), care instructions for the flowers, a full color identification guide to Hawaiian flowers, the flowers you have ordered, arrangement instructions, full-color pictures of arrangement styles, packaging materials and Aloha.
There will not be any brochures, advertisements, price lists or receipts in your shipment.
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Q. What exactly will be in my Hawaiian lei package?
A. Your gift note (if any), care instructions for the leis, a full color identification guide to Hawaiian flowers, the Hawaiian leis you have ordered, packaging materials and Aloha.
There will not be any brochures, advertisements, price lists or receipts in your shipment.
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Q. Do you have large quantity discounts?
A. Yes. Most discounts are shown on the web site. Please email or call and we will happily help you with your bulk order pricing and scheduling arrangements.
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Q. What is a coupon code and how do I get one?
A. Coupon codes provide a discount on your purchase based on a percentage or on a total dollar amount. Coupon codes do not apply to shipping costs or to monthly clubs which are already discounted. Coupon codes may be available from time to time and are sent through our newsletter. To receive the newsletter go to the
newsletter subscription page and follow us on 
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