How to order on line
You can order any time in advance and select your arrival date.
Your order can be placed online using our secure order form. All of your information is encrypted and we do not store or see credit card information.
At checkout please add any comments about your order if needed. Select your preferred arrival date and let us know what to do if that date cannot be met. Select signature or no signature for FedEx. Without a signature FedEx will not insure the package.
Some flowers may have limited availability from time to time so we ask your permission to substitute a comparable flower or item rather than cancel your order.
Order by Phone
You can order by telephone by calling us at (808) 934-7295 (Monday to Thursday 8:00 AM to 1:00 PM Hawaii time and Friday’s 8:00 AM to noon Hawaii time ).
You can leave a message requesting a call back any time day or night. Let us know a convenient time to call back.
If you have any trouble placing your order, or would like assistance finding the perfect gift for that special someone or occasion, please call or use our contact form and we would be happy to assist you with your order or event planning.
Once you have completed the ‘check out’ process through our secure shopping cart online, you will immediately get an ‘Order Confirmation’ page to save or print. This will have all the details of your shipment, including your order number.
We will schedule your order to arrive on the day you have requested. Once it has shipped, we will send you an email confirmation that has all the details of your shipment, including the tracking number and the link and phone number needed to track the shipment. We track all packages on line to insure their on time arrival and will work with FedEx if needed.
Placing Advance Orders
We prefer to have orders in advance; about one week to one month in advance is sufficient. You can place your order at any time, and we will schedule it to arrive on the day you would like, based upon your shipping method, destination, and the arrival date you have requested.
We do suggest that if your order is for a special occasion, such as a wedding or graduation, you have your package arrive a day or so in advance to be certain it is in your hands on the date it is needed.
Out of respect for our customers, we will never include receipts or invoices in your gift shipments. We know it is completely inappropriate for us to send prices or brochures with your gifts, so we will never under any circumstances reveal the prices you have spent on any gift, and we will never market to your loved one, friend, relative, business associate, client, or recipient. We will never compromise your privacy, sell or rent your email address or any other personal information. We may email you with special offers from time to time but you can unsubscribe from our list if you do not wish to receive these emails.
When you check out of the secure shopping cart online, it will ask you for the recipient’s phone number. We will not under any circumstances besides a delivery issue, contact the recipient. We include their telephone number as a courtesy to the courier, in case there is a problem with the address or if there is a problem delivering the package.
We will not disclose the sender (our customer, you) on the package, so if you want the recipient to know who sent the package, please put your name on the gift card when you fill in the ‘gift note’ area of the shopping cart form.
If your recipient does contact us and ask who sent the package, we will release the information unless you specifically request that we keep your order anonymous.
We know that the foundation of our business is built upon customer referral, which depends upon outstanding customer service. We appreciate your business and want you to feel confident giving our name, number, or web site as a personal referral.