Our Hawaiian Flowers, Leis and Gifts – Terms and Conditions

Shipping Schedule

Flowers and foliage ship on Monday through Thursday, except holidays.
Orchid plants ship on Monday’s, except holidays.
Leis and gift baskets ship Monday through Saturday, except holidays.
Waikiki hotel gift basket deliveries can usually be done on any day unless blocked on the checkout calendar.

Not all addresses have Saturday delivery as an option. Order early!

Note that FedEx will suspended its on time delivery guarantees during the Christmas holiday season. Check FedEx.com for specific dates.

Flower Condition on Delivery – Insurance through FedEx or UPS

Flowers are cut fresh and packed with care as With Our Aloha (we, us, merchant) has done for many years. We trust our carriers to take reasonable care not to expose your package to extreme weather or other hazards. In rare cases shipments may arrive with damage, especially when it is extremely hot or cold. For this reason we pay the carrier for insurance based on declared value. We must be notified within 48 hours of receipt of any patent or latent damage. If you (buyer, recipient) received a damaged shipment and meet these conditions then we will begin the claim process on your behalf. If you prefer to file on your own let us know.

FedEx does not always pay claims for damage.

Shipments damaged from sitting on a porch or outside after delivery due to weather are not a basis for a claim or credit card dispute.

FedEx now provides proof of delivery pictures of any unattended delivery. Follow your tracking number on FedEx.com to receive proof of delivery.

Service Failures and Late Delivery – Please Read Before Ordering

When ordering you make requested a delivery date. We will make reasonable best efforts to meet this date. In most case we will ship a day early if possible. Requested delivery dates are not guaranteed.

FedEx and UPS are airlines and are subject to mechanical, weather and other delays. If your package is delayed due to a service failure we can dispute the shipping charge portion of your order with FedEx or UPS on your behalf once we are invoiced.  A shipper delay is not grounds for a credit card dispute with merchant.

Credit card disputes with merchant due to shipper delays will be treated as credit card fraud.

Substitution

Merchant reserves the right make reasonable substitutions on any product. This is due to seasonality or product demand. Flower substitutions will be local Hawaiian flowers suitable for the assortment. Orchid plants will not be substituted. Ti leaves ordered separately for lei making, laulau or hula will not be substituted.

Fragrant Hawaiian Leis 

  • We classify certain fragrant Hawaiian leis as ‘sensitive’ due to the nature of their flowers. These include leis made entirely or partially with:
  • With Our Aloha makes every reasonable best effort to pack sensitive leis with extra care and packaging material to preserve them during shipping.
  • Your sensitive lei is not guaranteed and will not be refunded if it arrives in poor condition. Condition problems typically present with browning on white flowers or softening of the bloom. In any case if your lei arrives in unsatisfactory condition please let us know. In some cases we may have recourse with the shipping company.
  • To verify shipping times please contact us with your destination zip code. You can also contact Federal Express directly. The origin zip code for sensitive leis is  96701.

Address Correction

  • There is a $30 charge for address correction after shipment. This is to cover what FedEx charges us.
  • We will Pay Pal invoice you for the correction charge and have your delivery held until it is paid.
  • Address correction often involves a delay in delivery. Any damage due to such delay is the responsibility of the buyer.
  • To avoid address correction check your receipt immediately after ordering to confirm the address you provided.
  • If there there is an address mistake by With Our Aloha when creating the shipping label we will take care of the correction charge. This is rare.

General Terms and Conditions

  • Products shown on our website are available for shipping to all 50 US states with the following exceptions: maile, ginger, protea, monstera – not sent to California; Song of India foliage – not sent to Arizona.
  • Some flowers may be sent in bud for a longer life.
  • Most standard dendrobium will be double spike unless limited by weather, in which case single spike plants may be sent.  This sometimes happens in the winter months.
  • Hawaiian flower assortments are not sent arranged.  Photos on the web site are examples of how the flowers might be arranged.  Full length stems are carefully packed for shipping and agriculture inspections.  Care instructions and arranging ideas are included with each order.

Payment

  • Your credit card or PayPal account is charged at the time your order is placed.
  • We have security features implemented to increase the safety of your credit card information.  This includes encryption of your information and a matching of some elements of your order with the information on file with your credit card issuer.  A mismatch can cause your order to be declined. Please call us if you need assistance.
  • Orders that are declined by your credit card issuer may create a temporary transaction hold on your account.  These can be resolved by your card issuer, not us..
  • Our Authorize.Net system complies with PCI standards which we renew each year.  We do not see or store your credit card information.
  • Please do not send credit card information by email.

Cancellation

  • If your order is cancelled prior to settlement we will void the charge and it will not appear on your card.
  • We reserve the right to apply a $25 cancellation charge to any order that has been harvested or packed.
  • In most cases if an order is cancelled prior to preparation we will waive any cancellation fees.
  • Once your order has been tendered to FedEx it cannot be cancelled for a refund.
  • Monthly Clubs – If a monthly club membership is cancelled prior to completion the remaining value will be calculated as the difference between the cost of the monthly membership and the individual values of each completed shipment at their full retail price, including shipping.  Monthly Club memberships can be transferred to a different address and recipient at any time prior to shipment.

Changes to Orders

  • Orders can be amended prior to shipment.  For items subject to shipping charges we suggest adding to your order by phone to avoid an extra shipping charge.
  • We do not keep credit card information so we cannot simply add a charge per your phone or email instructions.

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